Syntheia is pleased to announce the appointment of Paul Farrell as our new Director of Customer Success. With over 20 years of experience in the industry, Paul brings a wealth of knowledge and expertise to the Syntheia team.

As we continue to focus on delivering value and support to our customers, the addition of a seasoned professional like Paul is a significant step to ensuring unparalleled customer service.

There is a general consensus that, when compared to other industries and professions, selling to lawyers can certainly feel like a grueling marathon. This is why our approach to “selling” to lawyers and law firms is to not try to sell anything at all. Read this blog post to learn how Jon Bartman at Jameson Legal approach “selling” without selling.

As a company that has always prided itself on innovation and staying ahead of the curve, Syntheia recognizes the need to adapt to changing market conditions. While our existing products were groundbreaking in their time, the rapid development of generative AI technology has rendered database and search technologies obsolete. (happy April Fool’s)

Bespoke classification models need training in order to work. Training models costs the time of lawyers and experts, and that is the most valuable resource a law firm can deploy. To help law firms decide how to best allocate time, we look at the impact of three key levers - (1) picking the best model (or vendor), (2) collecting more training data, and (3) improve the quality of the training data.

As a startup serving lawyers, we have to work very hard to build trust with our prospective customers. We chat with Quintra Rijnders about how she ventured into running a startup from her career in professional services, and her philosophy for identifying the real value our products can provide to prospective customers.

There has been a lot of hype in the media around the capabilities of GPT and its likely impact on a number of sectors, including the legal sector. We decided to record a conversation about what it means to have an intelligent machine with our friend, Dr Stephen Enright-Ward, the CTO of a regtech / fintech company, Bilby.

With the holiday season in full swing and Mariah Carey playing on loop over Spotify, Ben Wightwick of Autologyx took time before Christmas to have a candid conversation with us about what the legal tech companies actually do over the holidays. We hope this blog will share an interesting insider view on how our company operates, and will be the first of many exposés.

Is it a good idea to be creating and pushing a proprietary file format?

Our view is “generally, no”. There are a raft of challenges with this endeavor.

Watch this video chat with Dr. Cain Elliott to understand what Filevine wants to achieve with their new document format.

Front Foot Academy offers pragmatic and principled advice on how to improve legal operations. We think this type of educational courses is an integral part of the innovation ecosystem that helps lawyers perform their jobs better. We chat with David to find out how the old adage - “people, process, product” - combine to solve problems for lawyers.

The legal profession has become better at understand what data science can do and where it can apply to the practice of law, but there is still an air of mystique around how lawyers talk about data science. Some still speak of data science as a black box process that can answer difficult questions with a wave of their hand. We had a conversation with the very humble Aquib Javed Khan about this…