With the holiday season in full swing and Mariah Carey playing on loop over Spotify, Ben Wightwick of Autologyx took time before Christmas to have a candid conversation with us about what the legal tech companies actually when customers go on a break.

In this unfiltered and uncensored exposé, Ben and Horace tackle some of the topics that are not often publicly discussed (which makes this video one of our most interesting to date - but we are, of course, biased in our opinion).

We cover topics like:

• what are startups doing while customers are away

• how to strike a healthy balance the demand from customers and the welfare of employees

• how we are building Syntheia’s “Generation 3”

• the importance of managing priorities, and dealing with “winners” and “losers”

• juggling inconsistent “must have” feature requests from customers

• unravelling what customer’s requests might actually mean and how to measure success

We hope this candid conversation shone a little light on how we run our company, and how we address customer’s needs with our products. We plan for there to be many more of these conversations in 2023.

In the meantime, we wish you a wonderful end to 2022!